Germany & Austria
There is free shipping if the order value is higher than 45, - €.
(4,50 € per order value less than 45,- €)
Other countries within Europe
Please don't hesitate to contact our customer service. We will get the exact prices and send you detailed information to the offer of the shipping quotation as soon as possible.
We send your order to your shipping address immediately after we have received payment. Your item is shipped within 2 - 10 workdays.
We ship with GLS or other local carriers. We work with selected shipping partners and carriers. Please understand that we cannot deliver to freight stations or P.O. boxes.
Delivery is free curbside. We expressly point out that the truck driver is not obliged to lift or unload heavy shipments that are too long. The unloading and transportation of the goods to the destination must therefore be carried out by the customer
Your delivery always includes a delivery slip and an invoice. Please keep the invoice for your records, as this serves as proof of your warranty in the event of warranty claims.
Satisfied customers are very important to us. Please contact us by telephone or email if there are problems, incorrect deliveries:
Phone: +49 731 974 88-49
Service times: Mon - Thurs: 9:00 - 17:00, Fri: 9:00 - 15:00
If you are returning something, please let us know in advance per email or telephone and provide us with your customer number, order number and your full name. The return is free! We still ask you to contact us prior to returning your item, as we can arrange pick up from your home at a reduced price.
Please also be aware of § 9 of our General Terms & Conditions (AGB).
No, we do not deliver to freight stations. Due to the size and weight of most packages, we cannot deliver to freight stations or P.O. boxes. We also only deliver to the curbside and not to the site of installation. We ask for your understanding.
Use the shipping form and see where your package is. You can track the delivery status of your order at any time. You get an email with your package number once your order is transferred to the shipping company. This means you can keep track of the current status of your order.
If you have more questions, send us an email to firstname.lastname@example.org.
Has your package not arrived in the last few days? Was it also not delivered to your neighbors? In this case please contact our customer service so we can verify where your package is and if necessary submit an inquiry order. We will also let you know if it makes sense to simply re-order the item.
Write us an email email@example.com.